Refund policy

Last updated: 5 October 2026

This policy applies to consumer purchases of goods from Deathproof Cycles Limited through our online store. Nothing in this policy limits your statutory rights, including any mandatory rights that apply in your country. Changes to this policy do not reduce rights or more generous terms that applied when you placed an earlier order.

Changing your mind

You can cancel an eligible online order without giving a reason, from the time you place it until 14 calendar days after the day you, or someone you nominate other than the carrier, receive the goods. If goods from one order are delivered separately, this period ends 14 days after the day the last item is received.

Tell us clearly that you wish to cancel by emailing info@deathproofcycles.com or writing to the address below. Include your order number or other proof of purchase so we can identify your order. You can use the optional cancellation form below, but you do not have to.

Send the goods back without undue delay and no later than 14 calendar days after the day you tell us you are cancelling. Your cancellation does not depend on us approving it first.

Return address

Deathproof Cycles Limited
Unit 11, Lea Hall Enterprise Park
Wheelhouse Road
Rugeley
WS15 1LH
United Kingdom

Return postage

You are responsible for the direct cost of returning goods when you change your mind, provided this was disclosed before you purchased. We do not provide free return labels for change-of-mind returns. If the required return-cost information was not provided before purchase, we will cover that cost.

For faulty, damaged, incorrect or misdescribed goods, we will arrange a suitable return or cover reasonable return postage costs. Please contact us so we can help arrange this.

Pack returns securely and keep proof of posting. For batteries, oils, aerosols or other goods subject to carrier restrictions, contact us for safe return arrangements before posting. These restrictions do not remove your statutory rights.

Condition of returned goods

You may inspect goods as you would in a shop. Please return all supplied accessories and, where possible, the original packaging and tags. Opening packaging to inspect an item does not automatically remove your right to cancel.

For change-of-mind returns, we may deduct an amount reflecting any actual loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where legally permitted. We will explain any deduction; we do not charge a standard restocking fee.

Fitted or used motorcycle parts

Please check part numbers and compatibility and inspect parts before fitting. Contact us before installation if you need help confirming fitment.

Installation, use or modification beyond what is necessary to inspect a part may reduce its value. This includes fitting marks, damage, contamination or wear caused by installation or use.

If you exercise your statutory right to cancel, we may reduce your refund to reflect that actual loss in value, where legally permitted. This deduction may be up to the full item price if the part has lost all its value. A full deduction is not automatic simply because a part has been fitted: each return is assessed individually, and we will explain any deduction.

We will not make a deduction for diminished value where we have failed to provide the cancellation-rights information required by law.

Outside your statutory cancellation rights, we do not accept fitted or used parts for change-of-mind returns.

Fitting a part does not remove your statutory rights where goods are faulty, not as described or otherwise fail to meet legal requirements.

Custom products and sale items

The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. A standard catalogue part ordered from a supplier specifically for you is not automatically a custom-made item.

Sale and discounted goods have the same statutory rights as full-price goods. Your rights concerning faulty, damaged or misdescribed goods still apply to custom products.

Faulty, damaged or incorrect goods

Please contact info@deathproofcycles.com with your order details and a description of the problem. Photos may help us resolve it. Please report problems promptly, but this does not impose an additional deadline on your statutory rights.

Under UK consumer law, you normally have a short-term right to reject faulty or misdescribed goods within 30 days of delivery for a refund. After this, you may be entitled to a repair or replacement and, in certain circumstances, a price reduction or refund. These rights are separate from the 14-day change-of-mind period and are not limited by a manufacturer's warranty.

Refunds

For change-of-mind cancellations, we will refund you without undue delay and within 14 calendar days after we receive the goods back or you provide evidence of sending them back, whichever is earlier. Where there are no goods to return, we will refund within 14 calendar days after you tell us you are cancelling.

If you cancel the whole order, we will also refund the original standard delivery charge. Any extra paid for a premium delivery service above our least expensive standard delivery option is not refundable for a change-of-mind cancellation.

Refunds for goods rejected because they are faulty or not as described will be made without undue delay and within 14 calendar days of us agreeing that you are entitled to a refund.

We refund to your original payment method unless you expressly agree otherwise, without a refund fee. Your payment provider may take additional time to display the refund.

Exchanges

If you would like a different item, contact us for help. You can return an eligible item under this policy and place a separate order for the replacement.

Optional cancellation form

Complete and send this form only if you wish to cancel your order. You can instead send any clear statement of cancellation.

To: Deathproof Cycles Limited, Unit 11, Lea Hall Enterprise Park, Wheelhouse Road, Rugeley, WS15 1LH, United Kingdom.
Email: info@deathproofcycles.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods:
Order number (if available):
Ordered on / received on (delete as appropriate):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date: